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Prisma Health Online Visit Frequently Asked Questions

Access
How do I access Prisma Health Online Visits?
I've logged into MyChart. What do I do now?
Can I use my phone / tablet to use Prisma Health Online Visits?
Will I need to have a camera or video?
Clinical
How long does it take to finish a Prisma Health Online Visit?
How long will it take me to get my diagnosis and treatment?
Am I being treated by a computer?
Will I be treated by my own doctor?
Is the care I receive through Prisma Health Online Visits included in my medical record?
Medication
Can I get prescriptions through a Prisma Health Online Visit?
What should I do if my pharmacy isn't on this list?
Other
Will I be charged if you can't treat me?
What will you do with my email address?
Can I use Prisma Health Online Visits when I'm on vacation?
What browser should I use for Prisma Health Online Visits?

How do I access Prisma Health Online Visits?

You can access Prisma Health Online Visits through your MyChart account and through https://greenville.smartexam.com.

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I've logged into MyChart. What do I do now?

You'll need to select the Visits tab after logging into MyChart. From there, you'll see the Prisma Health Online Visit option.

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Can I use my phone or tablet to use Prisma Health Online Visits?

Absolutely. Prisma Health Online Visits are optimized for using all kinds of phones and tablets.

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Will I need to have a camera or video?

You never need to use video for a Prisma Health Online Visit. For some conditions, we may want to see a picture to help us understand what's going on. If needed, you can use pictures from your mobile device or your computer. This will be helpful in your diagnosis.

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How long does it take to finish a Prisma Health Online Visit?

It takes most patients about 5 to 10 minutes to finish their Prisma Health Online Visit. You'll be asked different questions based on your unique situation, so times can vary.

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How long will it take me to get my diagnosis and treatment?

Between the hours of 8am to 8pm, you will be contacted within one hour after submitting the exam, if not faster. Keep in mind, Prisma Health Online Visits are accessible 24-7. If an exam is completed outside of our response hours, your information will be stored in a secure work queue to be reviewed beginning at 8am.

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Am I being treated by a computer?

No. You'll always be treated by a licensed Prisma Health provider. You'll get a personalized diagnosis and treatment plan that's unique to your symptoms and condition.

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Will I be treated by my own doctor?

You'll always be treated by a licensed provider from Prisma Health. We can't guarantee that you'll be treated by your doctor. We will always add your Prisma Health Online Visit information to your medical record and make sure your doctor sees what care you're receiving.

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Is the care I receive through Prisma Health Online Visits included in my medical record?

Yes. You will also get a summary of your condition and a treatment plan to help you feel better.

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Can I get prescriptions through Prisma Health Online Visits?

Yes. Your provider can order you prescription medications if they're needed. They'll be sent directly to the pharmacy of your choice.

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What should I do if my pharmacy isn't on this list?

We're always growing our list of pharmacies. For now, pick the closest pharmacy, or choose a national pharmacy chain. National chains can transfer prescriptions to their other locations.

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Will I be charged if you can't treat me?

No. If we can't treat you through a Prisma Health Online Visit, there's no charge and the system will guide you to schedule an appointment.

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What will you do with my email address?

Your privacy is important to us. We will never share your email address with anyone else. Your email address is your login. We will send you secure messages regarding your health, and send you occasional updates about the system such as newly available conditions.

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Can I use Prisma Health Online Visits when I'm on vacation?

You are free to use Prisma Health Online Visits anywhere in the state of South Carolina. We are currently unable to offer Prisma Health Online Visits to anyone located outside of South Carolina.

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What browser should I use for Prisma Health Online Visits?

For desktops and laptops, you can use the latest versions of Chrome, Safari, and Firefox, and Internet Explorer 10+. On mobile devices, you can use the latest versions of Safari and Android Chrome.

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